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Once your order is placed, it generally takes up to 3-7 days to fulfill and order, after which it's shipped out. The shipping time depends on your location, but can be estimated as follows: USA: 5-8 days  International: 10-20 days.

*COVID-19 has caused some unpredictability within manufacturing and shipping. Please allow USA orders up to an additional week for delivery. 

If your package hasn't arrived within the above stated time, we ask that you do a few things before contacting us.
First, we ask that you check your shipping confirmation email for any mistakes in the delivery address.
Secondly, please ask your local post office if they have your package.
Thirdly, check with your neighbors, apartment management in case the courier left the package with them.

If your address was correct and you still haven't received your order, please contact us at customerservice@trini-t.com.